Shipping & Tracking
It’s always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below to ensure that you are always pleased with your purchases.
Shipping & handling Fees
- Total order under US$45 shipping cost $8
- Total order between US$45 ~ $90 shipping cost $12
- Total order over US$90 free shipping
- Total order under US$90 shipping cost $15
- Total order above US$90 shipping cost $25
- Total order under US$90 shipping cost $35
- Total order over US$90 shipping cost $50
Track Your Shipment
You will be given a e-receipt upon checkout with your tracking number. Upon clicking the number, you will be redirected to your corresponding courier’s web page.
100% Satisfaction Guarantee Refund & Exchange Policy
We are sorry that things didn’t work out! But we stand behind our product and we offer 100% satisfaction guarantee exchange and return policy. If you are not happy with your purchase of a Swado product for ANY REASON we will exchange or refund 100% of your purchase within 30 days of your purchase, even if the product is USED, WASHED, AND NOT IN ITS ORIGINAL CONDITION!
Kindly write to us at our contact page or firstname.lastname@example.org with your feedback on the product, and indicate clearly if you would like an exchange or refund. On exchange requests, please also indicate clearly the new item that you would like to receive. We will respond with a Exchange Ticket Number or a Refund Ticket Number. Upon receiving the Ticket Number, please ship returned items to:
Attn: Customer Service
10929 Firestone Blvd, #125
Norwalk, CA 90650
The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Along with your returned item, please include the following information: contact name, delivery address, contact phone number, the word “refund” or “exchange,” and the related Ticket Number from us. As soon as we receive the returned product:
- For product exchanges: We will ship out your new replacement within 2 working days and email your shipping details.
- For refund requests, we will send you a confirmation email and refund the credit card used to purchase the item. Please note, it may take a few days to refund.