Refund policy

Swado Return & Exchange Policy

30-day return and exchange window

We know every baby is different, and we want you to feel supported after choosing Swado. If your Swado product does not meet your expectations, contact us at support@swado.co within 30 days of purchase and we’ll help with the next step.

How to start a return or exchange

Email support@swado.co with:
  • your order number
  • the item you’d like to return or exchange
  • the reason for the return or exchange
  • photos or video, if they help explain the issue

Please contact us before sending anything back so we can confirm the return or exchange process.

Item condition

For unused returns, items should be in original, unopened condition when possible.
Because Swado products are used by babies, opened or used items are reviewed case by case. If the item has been used, please launder it before returning it.
We may ask for feedback, photos, or video so we can better understand the issue and improve our products.

Return shipping

Please package the item securely and use a trackable shipping method.
Unless we confirm otherwise, return shipping costs are the buyer’s responsibility.
Return address:
Swado Swaddle
Attn: Returns / Exchange
14530 NE 44th Street, Ste. #L2
Bellevue, WA 98007.  USA
Please email us the tracking number after shipping your return.


Refunds

Once we receive and review the returned item, approved refunds will be processed to the original payment method within 5 business days.
Your bank or payment provider may take additional time to post the refund.
Original shipping charges are not refundable unless the return is due to our error or a confirmed product issue.
For international orders, customs duties, taxes, import fees, brokerage fees, and other destination-country charges are not refundable by Swado.

Exchanges

Approved exchanges will be sent within 5 business days after we receive and review the returned item, subject to product availability.
If the exchange is due to our error or a confirmed product issue, we’ll help make it right.

Items we may not be able to accept

For hygiene and quality reasons, we may not be able to accept returns or exchanges for items that are:
  • not laundered after use
  • heavily used
  • damaged after delivery
  • soiled, stained, or altered
  • returned without contacting us first

Questions

If you’re unsure whether your order qualifies for a return or exchange, contact us at support@swado.co. We’ll do our best to help.