Shipping policy

Swado Swaddle Shipping Policy

Reliable, Fast, and Secure Shipping

At Swado, we prioritize timely and secure delivery for an exceptional shopping experience. Our comprehensive shipping policy ensures that your orders are delivered promptly and safely, whether you're shopping domestically or internationally.

1. Shipping Methods and Carriers:

  • Domestic Shipments: We use trusted, trackable services such as USPS and UPS for all domestic shipments.
  • International Shipments: For our international customers, we also rely on reputable, trackable services, including carriers like DHL and FedEx.
  • Tracking Your Order: Once your order is shipped, you can track its progress on the carrier's website using the provided tracking number.

2. Order Processing:

  • Orders are processed and dispatched on business days (Monday to Friday, excluding public holidays).
  • Orders placed after 1 PM PST will be processed the following business day.

3. Shipping Confirmation and Tracking:

  • You will receive a shipping confirmation email with a tracking number when your order is dispatched.
  • Use this tracking number to monitor your package's journey to your doorstep.

4. Delivery Timeframes:

  • Standard domestic shipping typically takes 3-5 business days, depending on your location.
  • International shipping times vary based on destination and customs processing.
  • Please note that delivery times are estimates and may be affected by factors like weather, carrier delays, and local postal services.

5. Shipping Coverage:

  • We ship to all addresses within the United States, including P.O. Boxes and military addresses (APO/FPO).
  • International shipping is available to various countries around the world.

6. Shipping Cost:

  • Domestic shipping costs are calculated based on order weight and size.
  • International shipping rates are determined by destination, weight, and size of the package.
  • We aim to offer competitive shipping rates, including occasional free shipping promotions.

Customer Assurance and Support:

  • Our customer support team is ready to assist with any shipping queries or concerns.
  • We're committed to resolving any shipping issues, like delays or lost packages, quickly and satisfactorily.

7. Packaging:

  • We ensure your orders are carefully packaged to arrive in pristine condition.

8. Sustainability Commitment:

  • We are dedicated to environmentally responsible packaging and shipping practices.

Thank you for choosing Swado Swaddle. We're dedicated to delivering not just a product, but peace of mind with every purchase.