Shipping policy

We want Swado to reach the parents and caregivers who need it. We ship orders with trackable carrier services whenever available, and we’ll do our best to help if you have questions about delivery.

Most U.S. orders ship by USPS or UPS. Available shipping options, rates, and delivery estimates are shown at checkout.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Orders are processed on business days, Monday through Friday, excluding holidays.

Orders placed after 1 PM Pacific Time may be processed the next business day.

Domestic delivery commonly takes 3–5 business days after shipment, depending on the selected service and destination.

Delivery times are estimates. Carrier delays, weather, holidays, address issues, customs processing, and other factors outside our control may affect delivery timing.

International shipping may be available to select destinations. We use USPS, UPS, or another trackable carrier service depending on the destination, rate, and available shipping options.

International shipping rates and delivery estimates are shown at checkout when available.

If your location is not supported at checkout, contact us at support@swado.co and we’ll do our best to help.

For international orders, the buyer is responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country.

These charges are not included in Swado’s product price or shipping rate unless clearly stated at checkout.

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an address mistake, contact us at support@swado.co as soon as possible. We’ll do our best to help before the order ships, but we may not be able to change the address after the package has been handed to the carrier.

If your package is delayed, lost, or arrives damaged, contact us at support@swado.co with your order number and tracking information.

We’ll help review the situation and work with the carrier where possible.

For return, exchange, and refund details, please see our Refund Policy or contact us at support@swado.co.