Absolutely. We prioritize your baby's safety above all else. Here's why you can trust Swado:

• Compliance with U.S. Safety Standards: All Swado swaddles comply to the U.S. CPSC children’s product safety rules. Our products are independently tested and verified by trusted organizations like Bureau Veritas and SGS.
• Hip-Safe Design: Swado is Hip-Safe, as reviewed & acknowledged by the International Hip Dysplasia Institute, facilitating healthy hip development for your baby.
• 100% Soft Fabric Composition: crafted entirely from gentle fabrics, Swado design ensures utmost safety by excluding any hard elements like buttons or zippers, minimizing any risk of choking hazards and maximizing comfort.
• Industry Recognition: Swado has been honored with industry awards, including recognition from the Juvenile Products Manufacturers Association (JPMA) and the ABC Kids Expo, since 2016. These accolades reflect our commitment to quality, safety, and innovation.

Rest assured that when you choose Swado, you're choosing a brand that prioritizes your baby's safety and well-being at every step.

When choosing a Swado for your baby, consider both the size and fabric for optimal comfort and safety.

Size Guide:

Swado comes in two sizes:

• Small (S): Designed for newborns up to 3 months, weighing under 13 pounds, and measuring up to 22 inches long.
• Medium (M): Ideal for babies aged 2-6 months, weighing over 9 pounds, and measuring longer than 20 inches (up to 30 inches).

We recommend starting newborns or premature babies with a size Small. For newborns above the 80th percentile, we suggest starting with a size Medium.

Fabric Selection:

All Swado swaddles are crafted from carefully chosen fabrics, ensuring your baby's comfort. Below suggestions are tailored to help regulate body temperature and prevent overheating:

• Classic (Stripes): suitable for all seasons, providing breathability and comfort year-round.
• Muslin & Bamboo: Ideal for warmer environments, offering excellent breathability and moisture-wicking properties to keep your baby cool and comfortable.
• Organic Cotton with Prints: Perfect for cooler environments, providing warmth and coziness for your baby.

Additional Tips:

Babies have a limited ability to regulate their body temperature, making them more susceptible to overheating than adults. Keep an eye on your baby's body temperature and make adjustments responsively, especially in warmer environments or when using thicker fabrics. Ensure proper airflow, and consider layering or using nude dressing to help keep your baby cool & comfortable. Pediatricians recommend keeping the room temperature between 68°F and 72°F (20°C to 22.2°C) for optimal sleep conditions for infants.

Your order is shipped promptly from our warehouse in Southern California using trackable services like USPS or UPS. You will receive an email with tracking details once your package is on its way.

In the rare event of a lost package, please notify us within 3 days of the carrier confirming delivery, so that we can re-send your package and also prepare for carriers claims filing within couriers' deadline.

For international shipping: Import duties and taxes are determined by the destination country's customs regulations and are the responsibility of the recipient.

Please note: shipping charges are non-refundable if you decide to return your order later.

Your satisfaction is of utmost importance to us.

• Please be informed that you are responsible for the return freight cost if you need to return an item.
• You can return any item(s). If used, please launder it before returning. Please let us know why it didn't meet your needs, including pictures or videos would be much appreciated.
• If the item is new and unopened, kindly let us know why you didn't use it? If possible, consider gifting Swado to a new-parent-in-need instead of shipping it back? Your helpful kindness would undoubtedly be deeply appreciated.

How do I process my return/exchange?

• please email support@swado.co with order # and item(s) to-return.
• When sending back your item, please package it securely for safe transit and use a trackable shipping method. Email us the waybill number for tracking
• Once we receive your returned item, we'll promptly process your refund within 5 business days. Thank you for helping us ensure a smooth return process.

Please watch this instructional video at bottom of page. And feel free to reach out to us for any questions.

WASHING & DRYING:

• Before washing, ensure the GoodCatch Fastener area is overlapped and adhered to avoid lint accumulation.
• Use a (provided) laundry net to protect your Swado during laundry.
• For machine washing, use cold water on a gentle cycle.
• When drying, tumble dry your Swado in the laundry net on low heat.
• Alternatively, hand wash and lay flat or hang dry.

DO NOT:

• Iron.
• Use fabric softeners.
• Dry-clean.

Remember:

• Wash before first use.
• Remove lint from the GoodCatch Fastener areas periodically, using lint roller or adhesive tape.